Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) are an agreement between you — whether signing up individually or on behalf of a veterinary practice (“you,” “your practice”) — and VetDiff.com LLC (“VetDiff,” “we,” “us”), governing your access to and use of the VetDiff software (the “Service”).

By creating an account, you confirm that you have the authority to bind your practice to these Terms (if applicable), that you are a licensed veterinary professional or are creating this account on behalf of one, and that you agree to these Terms and to our Privacy Policy.

2. What the Service is — and isn’t

VetDiff provides two connected tools: Dictation, which turns a spoken or typed exam-room transcript into a structured visit note, and Analysis, which generates an AI-assisted differential diagnosis informed by the information you provide, a returning patient’s own visit history, and a shared, anonymized pool of confirmed outcomes from other practices (described in our Privacy Policy).

VetDiff is a clinical decision-support tool. It is not a substitute for professional veterinary judgment, and it does not practice veterinary medicine. Every diagnosis, treatment decision, prescription, and course of care remains the sole responsibility of the licensed veterinarian using the Service. You are responsible for independently verifying anything VetDiff produces before relying on it clinically.

3. Accounts and eligibility

You must provide accurate registration information and keep your login credentials confidential. You’re responsible for all activity that happens under your account and under any account your practice creates for a DVM you invite.

The Service is intended for use by licensed veterinary professionals and the practices that employ them, and is not directed at the general public. A practice owner is responsible for removing access (deactivating the account) for any team member who leaves the practice or should no longer have access.

4. Subscriptions, billing, and the free trial

New accounts start on a free trial for a limited time and with a limited number of Analysis queries (a differential submission and a follow-up question each count as one), at no cost and without a card on file; the current trial length and allowance are shown on our website and in your dashboard. Continued use beyond the trial requires an active paid subscription, billed through our payment processor, Stripe, at the rate shown at checkout and on our pricing page at the time you subscribe.

Subscriptions renew automatically each billing period until canceled. You can cancel at any time from your account’s billing portal; cancellation stops future billing but does not retroactively refund the current billing period, except where required by law.

We may change subscription pricing going forward; if we do, we’ll give existing subscribers reasonable advance notice before a price change applies to their next renewal.

5. Your data and the shared outcome pool

As between you and VetDiff, your practice retains ownership of the patient records, clinical notes, and case data you enter into the Service. You grant VetDiff a license to host, process, and transmit that data as needed to provide the Service — including sending case information to our AI and transcription providers, as described in our Privacy Policy.

You acknowledge that once a DVM records a confirmed or partially confirmed outcome on a case, a de-identified version of that case (never including patient name, your practice’s identity, or which DVM or account submitted it) may be added to a shared pool used to inform differential diagnoses for other practices’ patients, as described in Section 4 of our Privacy Policy. VetDiff does not collect a pet owner’s name at all; you’re still responsible for keeping other client-identifying details out of free-text clinical notes.

You represent that you have the right to enter the client and patient information you submit, and that doing so doesn’t violate any obligation you owe to your clients or any third party.

6. Acceptable use

You agree not to: use the Service for any unlawful purpose; attempt to reverse-engineer, scrape, or extract the underlying software, models, or the shared outcome pool beyond ordinary use of the Analysis feature; share your login credentials outside your practice; upload content you don’t have the right to upload; or use the Service in a way that could disable, overburden, or impair it for other users.

7. Intellectual property

VetDiff and its licensors own all rights, title, and interest in the Service itself — the software, design, and VetDiff branding — apart from the data you submit. We don’t grant you any rights to our intellectual property beyond the limited right to use the Service under these Terms.

8. Third-party services

The Service relies on third-party infrastructure and AI providers (currently Anthropic, Deepgram, SendGrid, Railway, Vercel, and Stripe — see our Privacy Policy for what each one does) to operate. We select these providers carefully, but we don’t control their systems, and an outage, error, or service change on their end can affect VetDiff’s availability or output. We’ll work to minimize the impact of any such disruption, but we can’t guarantee any third-party provider’s uptime.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DON’T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY AI-GENERATED OUTPUT (INCLUDING DIFFERENTIAL DIAGNOSES, SUMMARIES, OR TRANSCRIPTS) WILL BE ACCURATE OR COMPLETE. AS SET OUT IN SECTION 2, VETDIFF IS A DECISION-SUPPORT TOOL ONLY — IT DOES NOT REPLACE YOUR OWN CLINICAL JUDGMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETDIFF AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID VETDIFF IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify and hold VetDiff harmless from any claim, loss, or damage (including reasonable attorneys’ fees) arising from your clinical decisions, your violation of these Terms, or your violation of any law or third-party right in connection with your use of the Service.

12. Term and termination

These Terms remain in effect while you have an active account. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate an account that violates these Terms, that we reasonably believe poses a security risk, or for non-payment.

On termination, your right to access the Service ends; see Section 6 of our Privacy Policy for how to request deletion of your remaining data.

13. Changes to these Terms

We may update these Terms as the product changes. If we make a material change, we’ll notify practice owners by email before it takes effect. Continued use of the Service after a change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be brought in the state or federal courts located in Alabama, and you consent to their jurisdiction.

15. Contact us

Questions about these Terms can be sent to admin@vetdiff.com or (205) 810-1048 — VetDiff.com LLC, 2919 Floyd Bradford Rd., Trussville, AL 35173.